CHALLENGE lorem Help create attractive prices and ensure efficient billing Innovative energy service providers are facing tough competition in the fiercely-contested electricity and gas market. In order to gain new customers they have to offer not only innovative and sustainable products, but also have to create attractively-priced offers and guarantee excellent energy billing and customer [...]
Case Studies
Fitzgerald Motorcycle Group
CHALLENGE To bring members worldwide together Administration of the Fitzgerald Owners Group (the world's largest factory sponsored motorcycle riding organisation) was fragmented across EMEA, resulting in inefficiencies and inconsistencies in customer relationship management activities with members. The key objectives of the programme were to provide an improved experience for 100,000 members, while making cost savings [...]
Horizon Ferries
CHALLENGE Find new payment solutions and streamline debt collection Horizon Ferries is an international transport and travel service company with Europe’s most comprehensive route network. During 2013, 14.6 million passengers travelled with Horizon Ferries, and the company also transported 3 million cars and 2 million freight units. For several years now Horizon Ferries has worked [...]
Securator
CHALLENGE Improve the invoicing process Security company Securator started in 1999, and today it is the leader in ID-protection and general security in Sweden, Norway, Finland, Poland, Russia and Ukraine. The company operated its business by invoicing its customers in a one-off basis for services that would last between 12 and 36 months. This generated [...]
Growtech
CHALLENGE Deliver a state of the art customer exerience The core challenge was to provide a globally consistent contract-to-invoice service across four lines of business – Dynamics, Commercial Operations, Enterprise Services and Original Equipment Manufacturers Operations – that together represent over 90% of Growtech’s global revenues. Growtech had previously used seven vendors in five locations [...]
Oak Tree Solutions
CHALLENGE Deal with outstanding debts Oak Tree Solutions, is the UK’s number one classified and community website. It brings together “buyers” (consumers looking for something) with “sellers” (businesses and people offering something). It’s everyone’s local notice board – generating more than 250,000 new listings a week, and attracting 13.7 million visitors and 400 million page [...]